Orders
How do I place an order?
Choose your product, select the colour or option if there is one, click Add to cart and go to checkout. You'll get an order confirmation by email straight away.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Contact us as soon as possible with your order number.
Shipping
Where do you ship?
To Croatia and most EU countries.
How much is shipping?
Free on orders over €40. Below that, a small flat fee is shown at checkout.
How long does delivery take?
Products from our EU warehouses usually arrive in 3–7 working days. Other products take about 10–15 working days. Each product page shows its delivery time.
Will I get a tracking number?
Yes, every order is tracked and we email you the tracking number when it ships.
Can my order arrive in more than one parcel?
Yes. If you order products from different warehouses, they may arrive separately. You'll get tracking for each parcel.
Payment
Which payment methods do you accept?
The available methods are shown at checkout, typically major cards and other secure options.
Are prices including VAT?
Yes. All prices include VAT and there are no hidden fees at checkout.
Returns
Can I return a product?
Yes, within 14 days of delivery. See our Returns & refunds page.
What if my item arrives damaged or faulty?
Contact us within 14 days with your order number and a photo, and we'll arrange a replacement or refund at no cost to you.
Didn't find your answer? Contact us.